Your glasses rental with junini.
Have you rented your glasses from your optician? Then junini is your contract partner for the rental agreement. Here you'll find answers about your monthly fee and the way into your customer portal.
Who helps you with what?
Your optician
- Advice and eye test
- Fitting and servicing your glasses
- Product exchange
- Repair or replacement for damage and loss
- Care products and other services
- Proof for your health insurer
junini
- Your rental agreement
- Monthly fee and direct debit
- Changing your payment method
- Changing your payment date
- Questions about payments
- Your customer portal
What your glasses rental includes
Exactly which services are included is set out in your rental agreement.
How the product exchange works
- 1NotificationAfter twelve months, we let you know by email that a product exchange is available.
- 2Appointment with your opticianYou book an appointment and choose a new pair of glasses in the store.
- 3New glassesYou exchange one pair for a new one. The minimum term extends by twelve months.
Frequently asked questions
Can't find your question? Our customer service team is happy to help.
Why does junini appear on my bank statement?
Your optician offers the glasses rental together with junini. You signed your rental agreement with Junini GmbH, which is why junini collects the monthly fee. Advice, fitting and service for your glasses stay with your optician as usual.
When is the monthly fee collected?
The monthly fee is collected every month using the payment method you provided when signing the contract. The collection day depends on the day your rental agreement was activated, when you picked up all your glasses.
How do I change my bank details or payment date?
You can change your payment method at any time in your customer portal. Our customer service team will be happy to change your monthly payment date for you.
Can I get proof for my health insurer?
Yes. You can get the proof from the optician where you signed your rental agreement.
What do I do if my glasses are damaged or lost?
Contact your optician. They will take care of the repair or replacement. You pay a small deductible.
What happens if a payment fails?
We let you know by email and try to collect the payment again. If you have any questions, our customer service team is happy to help.
Where can I find my rental agreement?
We emailed you your rental agreement when you signed it. If you can't find the email, our customer service team or your optician's store will be happy to send it again.
What happens after the minimum term?
Your rental agreement has a minimum term but no fixed end date. After the minimum term it continues and can be cancelled in line with the notice periods in your contract. Each product exchange extends the minimum term by twelve months.
We're happy to help.
Our customer service team is here for all questions about your rental agreement and monthly fee. For questions about your glasses, please contact your optician.